Amid e-commerce boom, more condo buildings are opting for parcel lockers

During the ongoing COVID-19 pandemic, the already burgeoning e-commerce industry grew into a booming sector across Canada.

As a result, some condo residents started to complain about the number of packages piling up in front of doors and at concierge desks. This is a problem parcel locker company Snaile aims to fix. 

In a wide-ranging interview with Urban Toronto, Patrick Armstrong, Snaile’s founder, says that parcels have grown in volume by 57 percent during the pandemic.

“Today, existing buildings are splitting up their party rooms, or getting rid of the ping pong room or AGM room and new buildings are being designed with dedicated parcel locker rooms that allow carriers to come inside the buildings to accommodate the trend,” said Armstrong in an interview with Urban Toronto.

Snaile’s locker system is entirely automated and designed not only for condos but also offices, retailers, pharmacies, and more. Delivery companies just place the package in a locker that makes sense and then digitally notify the receiver that it has arrived. The system can even be used for food deliveries, another form of e-commerce that has become more popular amid the pandemic.

Armstrong says that its network of lockers are currently located in 55 cities across Canada. 

According to a study by Statista Research Department, e-commerce in Canada experienced 110.7 percent growth between May 2019 and May 2020. That said, this number still only consists of 7.8 percent of all retail.

It’s unclear if Snaile’s locker system will continue to remain popular as life begins to return to normal, but given the increasing popularity of buying products online, they likely will. 

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